跨境電商平臺上提供多種物流運輸方式，各家物流公司收費標準不一樣，對于客戶來說，評估商品的運輸費用是一件比較復雜的事情。客服人員應根據物流方式和客戶所在國家和地區介紹物流時效，耐心地給客戶解釋運費標準，計算出準確的物流費用及大概運輸時間，并給出運輸建議。下列范文可供參考。
范文
dear xxx,
thanks for your inquiry.
the cheapest express way for 10 pcs(pieces) of the mentioned cases shipping to brazil need about extra $ 20(0.65kg) by ups expedited, which only takes 4-8 days to arrive to you.
kindly advise whether it is acceptable for you.
we welcome you to contact us via skype x x x or whatsapp x x x for further discussion.
范文
dear xxx,
regarding epacket's latest quotation, the shipping freight for a parcel less than 2kg is $ 8 from china to australia. it usually takes 13-20 days to reach you. hope it'll be helpful to you.
thank you.
常用短語：
shipping cost 運費 shipping fee 運費 freight 運費
fare 費用，票價 expense 花費，費用


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